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Delivery and Returns

Delivery
Please allow three to five days for delivery.  

Returns & Exchanges

We hope you like our products. However, it is important to read our returns and exchanges policy before making any purchases.
If you need to refund or exchange an item, please call us at  + 44(0)8456212442 at the earliest convenience prior to returning the product to us.

If you change your mind about your purchase, we are happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 30 days of original dispatch.
Unless the product is faulty, all additional postage costs for returning items will be at your expense.

Clothing Returns
We are happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.
If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage, as well as the further postage on the replacement item.
Clothing must be returned within 30 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the return.
Further Questions? Email sales@pflexx.com

How to Return Items
Before you return the items, either email or call us to let us know that you are returning an item.
When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to: PFLEXXSPORTS, Jarrow Business Centre, Viking Industrial Estate, Tyne & Wear, NE32 3DT, United Kingdom
Once we have received the returned products, exchanges will be processed within 5 days and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
** IMPORTANT – We can take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.
Further Questions? Email sales@pflexx.com

Complaints
We are continually striving to improve our processes and customer service, all complaints are analysed to further enhance our quality of service to you.
In the unlikely event that you feel the need to register a complaint, please contact us immediately. Your complaint will be acknowledged within 5 working days. We will provide a likely timescale for resolving the issue and keep you regularly updated. Please email complaints to sales@pflexx.com Alternatively, you can call on +44 (0) 845 621 2442 or write to:

Complaints Department,
PFLEXXSPORTS
JARROW Business Centre
Viking Industrial Park
Jarrow
Tyne & Wear
NE32 3DT
United Kindom.

Warranty Information
PFLEXX products carry a 3 month warranty. However some products for sale on our site have a manufacturer’s warranty that is passed on to you the customer. PFLEXXSPORTS has no control over the terms of the warranty and would advise you the customer to complete any necessary documentation as specified by the manufacturer.  Any guarantees and warranties offered are in addition to the consumer’s statutory rights.